First Response Time
Last Updated On August 25, 2022
This measures the time it takes for tasks that are created on your network of websites to be replied to.
Looking at the above example, this means that on average, the first reply to tasks happens in 14hours and 43 minutes. Underneath we can see that this is 94.69% quicker than last week. First response time is an important data point to pay attention to, especially if you have monthly care plan clients.
The quicker you respond, the happier the client. Keeping your client happy is paramount in making sure they stay a client, and by keeping track of this KPI you can ensure that your clients always feel like they are getting the service they are paying for.
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Vito Peleg
Founder & CEO of Atarim. Built my first website at 14 years old on GeoCities & then started building websites for clients as a freelancer while touring the world as the leader of a rock band. This eventually grew into an agency with a team of 12 based in London – before we built Atarim to redefine the way agencies work.
