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Mid-Level Support Engineer

Atarim started as our founders ran a successful Web Design agency in London, and although the projects were exciting, collaborating and managing the clients… not so much.

After trying every possible method of communicating with clients and getting projects to the finish line on time, Vito and Jehrome decided to create their own solution.

What if people can just click any part of the website to leave a comment where the request is?

That is how Atarim was born.
Today we’re serving more than 7,000 teams that are collaborating with 190,000+ stakeholders and clients.

We’re on a mission to help every digital team in the world increase productivity and efficiency through visual collaboration. Our clients include some of the largest creative agencies in the world as well as teams from leading brands, such as: Disney, GoDaddy, PlayStation, Starbucks and Microsoft to name a few.

Description

The Role:

At Atarim, we are revolutionizing how teams and agencies collaborate on web projects. Our innovative SaaS platform streamlines communication and enhances workflow efficiencies, driving productivity and ensuring successful outcomes. 

We aim to make technical support a proactive and integral part of the client experience. We’re looking for a Mid-Level Technical Support Agent with a strong focus on Laravel. While knowledge of ReactJS and WordPress is advantageous, it is not mandatory. The ideal candidate will have exceptional communication skills, a passion for solving complex technical issues, and be available to work the required afternoon shift from 4 PM to midnight or 5 PM to 1 AM (Moldova time).

In this role you will be responsible for the following:

  • Technical Troubleshooting: Diagnose and resolve client issues primarily related to Laravel, ensuring timely and effective solutions.
  • Customer Interaction: Provide top-tier support to clients through chat, email, and phone, maintaining clear and friendly communication.
  • Documentation and Reporting: Accurately document all client interactions and technical issues in our support ticketing system.
  • Cross-Team Collaboration: Work closely with our development team to escalate and resolve complex issues, ensuring a smooth handoff and resolution.
  • Knowledge Sharing: Contribute to the support knowledge base by documenting solutions to common issues and sharing best practices with the team.
  • Continuous Learning: Stay up-to-date with the latest developments in Laravel to provide informed and effective support. Knowledge of ReactJS and WordPress is a plus, but not required.

Requirements

  • Technical Expertise:
    • Strong experience with Laravel.
    • Optional: Familiarity with ReactJS and WordPress.
    • Understanding of web technologies, databases, and API integrations.
  • Communication Skills:
    • Excellent verbal and written communication skills.
    • Ability to explain complex technical issues to non-technical users in a clear and concise manner.
  • Problem-Solving Ability:
    • Strong analytical skills with a proactive approach to identifying and resolving issues.
    • Ability to work independently and manage time effectively.
  • Work Ethic:
    • Availability to work the required afternoon shift from 4 PM to midnight or 5 PM to 1 AM (Moldova time).
    • Demonstrated ability to work effectively in a remote support environment.
    • Strong team collaboration skills with a focus on continuous improvement.

Benefits

  • Competitive salary.
  • Flexible remote work arrangement during the specified afternoon shift, supporting work-life balance.
  • A collaborative and innovative team culture focused on continuous learning and improvement.
  • Opportunities for professional growth and development within a rapidly evolving company.
  • Access to cutting-edge tools and technologies to enhance your support capabilities.

Join the Atarim team as we redefine the digital collaboration landscape through exceptional technical support. We are eager to welcome a motivated, technically skilled individual who is ready to make a significant impact in a remote environment during the afternoon shift!

Benefits

  • Fully remote
  • Everyone has unlimited paid holidays.
  • Competitive salary

Our Values

Fully Remote

Working remotely doesn't mean you're working alone. We operate as a team, even if we're spread out across the globe.

Personal Growth

What we do today is a stepping stone for what we will become in the future. We are here to help you reach your personal and professional goals.

Unlimited Paid Holidays

Most of the team have families and a flexible work environment allows for a healthy balance.

Exciting Product and Mission

We go deep and we run fast. That is bundled into a massive mission of transforming the way people collaborate online.

We Work Hard

We're a startup, and we're leading the sector of visual collaboration, through hard (but smart) work, we maintain our edge and win.

Share With Your Network:

Innovative

We constantly learn and ask why. Our tools are at the cutting edge of communication and collaboration. We lead.

Communicative

We talk to our users on a daily basis and stay close to your needs and wants. 70%+ of all features are user requests.

Hard Working

A growing team of 10+ members is working extra hard, every day, to change the landscape of website delivery.

Hungry

This is not a "side hustle" product. We're focused on growing fast, supporting our users, and maintaining excellence.