Excited To Announce Our First Funding Round!

Support Engineer

Atarim started as our founders ran a successful Web Design agency in London, and although the projects were exciting, collaborating and managing the clients… not so much.

After trying every possible method of communicating with clients and getting projects to the finish line on time, Vito and Jehrome decided to create their own solution.

What if people can just click any part of the website to leave a comment where the request is?

That is how Atarim was born.
Today we’re serving more than 7,000 teams that are collaborating with 190,000+ stakeholders and clients.

We’re on a mission to help every digital team in the world increase productivity and efficiency through visual collaboration. Our clients include some of the largest creative agencies in the world as well as teams from leading brands, such as: Disney, GoDaddy, PlayStation, Starbucks and Microsoft to name a few.

The Role

We’re passionate about changing the way web creators collaborate and are looking for an amazing Support Engineer to help us get there. This is a great opportunity for a self starter who is eager to join a growing company

Our ideal candidate thrives when being challenged and is enthusiastic about working in a fast-paced environment. If you are eager to work with smart people to solve complex problems and take ownership of user needs, then we are looking forward to hearing from you!

Responsibilities

  • Evaluate and prioritise customer support cases.
  • Communicate and solve customers’ problems via email and live chat.
  • Act as a consultant and offer solutions for customers’ problems.
  • Work closely with the rest of the development team to solve recurring problems.
  • Suggest feature ideas based on customer feedback that will push the product forward and create a better customer experience.
  • Take ownership of support cases and ensure first response time and close rates are always up to standard.
  • Provide an amazing customer experience, especially with complex problems.

Here’s what we’re looking for:

  • Significant experience as a Support Engineer or similar role.
  • Expertise with Laravel and PHP.
  • Hands-on experience working with SQL and REST API design.
  • High level/fluency in English in both written and verbal is essential for this role.
  • Excellent communication skills.
  • Excellent time management skills.
  • Ability to work in an Agile team.
  • Ability to prioritize tasks based on urgency and importance
  • Taking complete ownership of tasks.
  • Efficiency in handling technical issues expertly, producing new ideas and substitutions where required.

Benefits

  • Fully remote
  • Everyone has unlimited paid holidays.
  • Competitive salary

Our Values

Fully Remote

Working remotely doesn't mean you're working alone. We operate as a team, even if we're spread out across the globe.

Personal Growth

What we do today is a stepping stone for what we will become in the future. We are here to help you reach your personal and professional goals.

Unlimited Paid Holidays

Most of the team have families and a flexible work environment allows for a healthy balance.

Exciting Product and Mission

We go deep and we run fast. That is bundled into a massive mission of transforming the way people collaborate online.

We Work Hard

We're a startup, and we're leading the sector of visual collaboration, through hard (but smart) work, we maintain our edge and win.

Share With Your Network:

Innovative

We constantly learn and ask why. Our tools are at the cutting edge of communication and collaboration. We lead.

Communicative

We talk to our users on a daily basis and stay close to your needs and wants. 70%+ of all features are user requests.

Hard Working

A growing team of 10+ members is working extra hard, every day, to change the landscape of website delivery.

Hungry

This is not a "side hustle" product. We're focused on growing fast, supporting our users, and maintaining excellence.

Small & Potent Team

If you’re looking for a corporate gig that will release a new feature every 2 years, we’re not the place for you.
If you’re looking to join a team that moves quickly, drives innovation, and grows together – Welcome home.

Apply For The Position

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