The Role
We’re passionate about changing the way web creators collaborate and are looking for an amazing Support Engineer to help us get there. This is a great opportunity for a self starter who is eager to join a growing company
Our ideal candidate thrives when being challenged and is enthusiastic about working in a fast-paced environment. If you are eager to work with smart people to solve complex problems and take ownership of user needs, then we are looking forward to hearing from you!
Responsibilities
- Evaluate and prioritise customer support cases.
- Communicate and solve customers’ problems via email and live chat.
- Act as a consultant and offer solutions for customers’ problems.
- Work closely with the rest of the development team to solve recurring problems.
- Suggest feature ideas based on customer feedback that will push the product forward and create a better customer experience.
- Take ownership of support cases and ensure first response time and close rates are always up to standard.
- Provide an amazing customer experience, especially with complex problems.
Here’s what we’re looking for:
- Significant experience as a Support Engineer or similar role.
- Expertise with Laravel and PHP.
- Hands-on experience working with SQL and REST API design.
- High level/fluency in English in both written and verbal is essential for this role.
- Excellent communication skills.
- Excellent time management skills.
- Ability to work in an Agile team.
- Ability to prioritize tasks based on urgency and importance
- Taking complete ownership of tasks.
- Efficiency in handling technical issues expertly, producing new ideas and substitutions where required.
