Providing clear, responsive, and friendly support is hard. Providing clear, responsive, friendly support for a free product on a public forum is even harder!
In this talk, we’ll walk through tips, tricks, and workflows to help you provide high-quality support on the WordPress.org forums for plugins, themes, and general WordPress questions, including:
? Managing questions from users with varying degrees of technical knowledge
? Working with “difficult” users
? Dealing with issues caused by conflicts with other plugins/themes
? Handling feature requests