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Learn strategies that are working right now from top designers and agency leaders to help you scale, adapt, and thrive in the age of AI and digital innovation.

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Tuesday, April 8 2025 at 5:00 PM

Sustainable Support for your Web Agency

Ben Meredith

Director of Technical Support

StellarWP

Tired of losing clients based on bad technical support experiences? In this talk, Ben Meredith reveals how to turn technical support into your agency’s secret weapon. Drawing from nearly 10 years leading support teams, we’ll tackle the pitfalls of “Old School Support” and offer a practical system to delight clients, empower staff, and boost retainers.

Learn how to ditch apologies, own solutions, and make support a profit driver—not a cost. Walk away with actionable steps to transform your agency today.

About

Ben Meredith

Ben Meredith is the author of Sustainable Support: Blow Your Customer’s Mind (Without Losing Yours) (2025, BenandJacq INC) and a veteran technical support leader. He leads several teams of technical support agents at StellarWP.

When he’s not geeking out over how to delight customers, you can find him playing guitar or chasing one of his three boys around to various athletic competitions. He lives in rural South Carolina with his wife (and the aforementioned boys).

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The Professional Website Builder You Can Call Your Own

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Wholesale domains, platform licensing, web security, software licenses and more… 1 of 1

Visual collaboration tool for agencies & teams

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Omnisend enables businesses to create personalized, multi-channel marketing campaigns with email, SMS, and push notifications, making it a popular choice for growing online stores looking to enhance their customer communication and retention.

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Manage multiple WordPress websites from one dashboard. Schedule backups, migrate WordPress website, automate updates, monitor website traffic and SEO.

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Progress Planner is a WordPress plugin designed to help website owners track progress, stay organized, and improve their site’s performance. It includes features like activity tracking, personalized recommendations, gamification, and structured challenges to keep users engaged and on track.

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StellarWP is a brand collective under Liquid Web that develops and manages premium WordPress plugins and solutions. It includes popular brands like LearnDash, GiveWP, The Events Calendar, and iThemes, offering tools for e-learning, donations, event management, security, and more.

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High-performance hosting for agencies, ecommerce, business & side-hustlers.
Unmatched speed, reliability and 24×7 expert support.

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WordPress Hosting That Means Business.
Fully managed from top to bottom, our platform delivers incredible stability, tooling, and performance for your most important sites.

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Managed Web Hosting for the Ultimate Online Presence. Cloudways turbocharges your digital agency, eCommerce store, or online business with a fast, secure, and simple cloud hosting platform, backed by 24/7 expert support. 1 of 1

Rocket.net is a fully managed WordPress hosting platform optimized for speed, security, and ease of use. It offers built-in CDN, enterprise-grade security, and automatic optimizations to ensure fast-loading websites with minimal effort.

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Our managed hosting platform is built to help scaling businesses unlock their next stage of growth. With world-class performance and innovative technology designed for WordPress, we provide the tools to turn your vision into reality.

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Greyd.Suite is the comprehensive platform to scale up your WordPress business and build the web empire you’ve always dreamed of. Whether you are a freelancer, agency or large corporation, your WordPress revolution starts here.

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Qboxmail is a premium email hosting platform designed specifically for digital agencies, web hosting providers, and internal IT teams that demand reliable, scalable, and secure email services for their clients and staff. Built with a strong emphasis on performance, usability, and GDPR compliance, Qboxmail offers seamless domain management, advanced security features, and a powerful admin interface to manage hundreds (or thousands) of email accounts with ease.

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Termageddon creates policies for your website or application and automatically updates the policies when the law changes. Whether your business has a basic website, an ecommerce store or a mobile application, protecting your company with legal policies is a necessity.

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MarketGoo is a DIY SEO tool designed for small businesses to improve their website’s search engine ranking without needing technical expertise. It provides SEO audits, step-by-step optimization guidance, and progress tracking to help users increase visibility and drive more organic traffic.

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Mavlers is a full-service digital marketing outsourcing agency that provides scalable solutions across SEO, paid marketing, web development, email marketing, automation, and design. With a team of over 800 marketing experts, Mavlers offers flexible engagement models to help brands and agencies overcome challenges like inconsistent workloads, rising costs, and expertise gaps.

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Thousands of agencies use WP Umbrella to manage multiple WordPress sites from a single place, save considerable time and effectively demonstrate their work value to clients.

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Tucows OpenSRS offers custom solutions to resell domains, professional email, and certificates based on your agency’s unique needs. From a no-code, white-label Storefront you can set up in minutes to a robust, fully integrated API – we have the perfect solution to offer your clients domains.

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BigScoots offers the fastest premium, optimized and fully managed WordPress hosting plans on the web today! 1 of 1

Kinsta is a premium managed WordPress hosting provider that leverages Google Cloud Platform’s infrastructure to deliver high-performance, secure, and scalable hosting solutions. Founded in 2013, Kinsta offers features like free site migrations, 24/7 expert support, a custom dashboard, and a global content delivery network (CDN) with 260+ points of presence, serving over 120,000 businesses worldwide.

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FocusWP helps digital agencies increase revenue by outsourcing tasks to our talented team of developers, designers, copywriters, video editors, VAs, SEO specialists, and maintenance experts.

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Premium Managed
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Made For YOU. We are a true managed WordPress hosting solution customized for your business with full support and 1-on-1 onboarding.

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Convesio is a scalable, container-based managed WordPress hosting platform designed for high-performance and auto-scaling. It eliminates the need for traditional VPS or dedicated hosting by using Docker containers, ensuring reliability, security, and speed for WordPress websites.

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Modular DS is a comprehensive WordPress maintenance platform that enables users to manage multiple websites from a single, centralized dashboard. It offers features such as bulk updates for plugins and themes, automated cloud backups, uptime monitoring with instant notifications, and detailed client reporting, all designed to streamline website management and enhance efficiency.

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Crocoblock is a comprehensive suite of WordPress plugins, known as JetPlugins, designed to enhance website functionality and design. Compatible with page builders like Elementor, Gutenberg, and Bricks, Crocoblock offers over 20 plugins, 200 widgets, and numerous templates, enabling users to create dynamic, interactive, and visually appealing websites without extensive coding knowledge.

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WP Steam is a high-performance, scalable managed WordPress hosting platform built for speed and reliability. By leveraging container-based infrastructure, it eliminates the need for traditional VPS or dedicated hosting, ensuring seamless auto-scaling, robust security, and optimal performance for WordPress websites.

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What Exactly Will You Get Out Of Attending This Virtual Summit?

  • Generate recurring revenue with proven systems and strategies.
  • Deliver your projects on time and keep clients happy.
  • Get your clients to quickly deliver content when you ask them.
  • Stop working with less-than-stellar customers.
  • Learn about your mental health and well-being in these times.
  • Free access to all video sessions here on this website.
  • Learn how to scale without drowning in projects.
  • Understand how to build a brand that attracts high-paying clients.
  • Get a look behind the scenes of successful businesses.
  • Get a grasp on WordPress security and the risks your clients face.
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