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Troubleshooting Common Issues with Atarim

Effortlessly Resolve Atarim's Most Common Hiccups for Seamless Project Management

Atarim team Updated 29 Jul 2026 · 4 min read
FAQs and Troubleshooting
An Atarim error state with guidance on how to resolve it
Before you start

Relevant for

  • Project Managers
  • Design Leads
  • Team Members
  • Stakeholder/Clients

Required knowledge

  • Basic familiarity with Atarim’s interface.

Tools & resources needed

  • Access to Atarim
Atarim is designed to streamline project collaboration, but like any platform, users may occasionally encounter issues. This guide will help you troubleshoot and resolve common problems quickly, ensuring smooth project management and feedback loops.

1. Unable to Log In

Symptom: You’re trying to log in, but the page doesn’t load, or you receive an error message saying “Unable to connect.”

Potential causes:

  • Internet connection issues.
  • Incorrect login credentials.

    • Solution:

  • Ensure your device is connected to a stable network.
  • Double-check your username and password, ensuring there are no typographical errors. If necessary, reset your password by clicking on Forgot Password.
  • Sometimes clearing your browser’s cache and cookies can resolve loading issues.
  • If the problem persists, reach out to Atarim Support for further assistance.

    • 2. Clients Not Receiving Invitations

    Symptom: You’ve sent a client an invitation to join your project, but they report not receiving the email.

    Potential causes:

  • Incorrect email address entered.
  • The invitation email may have gone to the client’s spam/junk folder.

    • Solution:

  • Go back to the project page and ensure the client’s email was entered correctly.
  • Sometimes invitation emails are mistakenly filtered into spam/junk folders.
  • If the email was correct and not found in the spam folder, try resending the invitation.
  • If the problem persists, reach out to Atarim Support for further assistance.

    • 3. Tasks Not Updating

    Symptom: You’ve completed a task or made a change, but it doesn’t update on the Kanban board or task list.

    Potential causes:

  • A delay in syncing changes.
  • Browser or app caching issues.

    • Solution:

  • If your changes haven’t updated, refreshing the page usually resolves the issue.
  • Try clearing the cache and reloading the page to force updates.
  • If the problem persists, reach out to Atarim Support for further assistance.

    • 4. Unable to Upload Files or Media

    Symptom: You’re trying to upload a file or media, but the upload fails or freezes.

    Potential causes:

  • File size exceeds the limit.
  • An issue with your internet connection.
  • Unsupported file format.

    • Solution:

  • Ensure the file size does not exceed the maximum limit allowed by Atarim.
  • Ensure the file you are uploading is in a supported format (e.g., .jpg, .png).
  • If your connection is weak or unstable, try uploading the file again after securing a more stable connection.
  • If the problem persists, reach out to Atarim Support for further assistance.

    • 5. Email Notifications Not Being Received

    Symptom: You are not receiving email notifications about updates or comments in your projects.

    Potential causes:

  • Notifications turned off in settings.
  • Emails going to the spam folder.

    • Solution:

  • Go to your Atarim profile and ensure that email notifications are turned on for you.
  • Sometimes notifications might end up in the wrong folder so check your email’s spam/junk folder.
  • Add Atarim’s notification email to your email provider’s safe senders list to prevent emails from being flagged as spam.
  • If the problem persists, reach out to Atarim Support for further assistance.

    • 6. Slow Performance or Loading Times

    Symptom: Pages within Atarim are loading slowly or taking too long to respond.

    Potential causes:

  • Browser issues.
  • Internet connection issues.
  • High server load.

    • Solution:

  • Clearing your browser’s cache and cookies can resolve performance issues.
  • Some performance issues can be browser-specific. Try using another browser or updating your current one.
  • Ensure you have a stable and strong internet connection.
  • If the problem persists, reach out to Atarim Support for further assistance.

    • 7. Not Able to Create a Task in Collaborate

    To leave feedback or create tasks in Atarim, you must first load the page using Browse and then activate Comment mode.

    When to Use Browse

  • Use Browse when you need to open or move between pages. This ensures the page loads correctly inside Atarim and keeps the collaboration session active.

    • What Comment Is For

  • Use Comment to leave visual feedback, create tasks, and pin comments to specific elements on the page.

    • Instructions:

  • Click Browse
  • Navigate to the page you want to review (inside Atarim)
  • Click Comment
  • Click anywhere on the page to leave feedback or create a task
    • Click Comment to Leave Feedback
    Tip
    You must select Comment before leaving feedback. Without Comment mode active, feedback cannot be added or saved.

    Conclusion

    By following these steps, you should be able to troubleshoot most common issues with Atarim. If the issue persists, don’t hesitate to contact Atarim’s support team for further assistance.

    Tips & best practices

    • Tip 1: To avoid performance or syncing issues, make a habit of clearing your browser’s cache periodically. This can keep Atarim running smoothly and ensure you're always seeing the latest updates.
    • Tip 2: For the best experience, use Atarim on the latest versions of Chrome, Firefox, or Edge. Ensuring your browser is updated can minimize potential issues with performance and functionality.
    • Tip 3: Some performance issues can be browser-specific. Try using another browser or updating your current

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