Troubleshooting Common Issues with Atarim

1. Create a new Project

Symptom: You’re trying to log in, but the page doesn’t load, or you receive an error message saying “Unable to connect.”

Potential Causes:

1. Internet connection issues.
2. Incorrect login credentials.

Solution:

1. Ensure your device is connected to a stable network.
2. Double-check your username and password, ensuring there are no typographical errors. If necessary, reset your password by clicking on Forgot Password.
3. Sometimes clearing your browser’s cache and cookies can resolve loading issues.
4. If the problem persists, reach out to Atarim Support for further assistance.

2. Clients Not Receiving Invitations

Symptom: You’ve sent a client an invitation to join your project, but they report not receiving the email.

Potential Causes:

1. Incorrect email address entered.
2. The invitation email may have gone to the client’s spam/junk folder.

Solution:

1. Go back to the project page and ensure the client’s email was entered correctly.
2. Sometimes invitation emails are mistakenly filtered into spam/junk folders.
3. If the email was correct and not found in the spam folder, try resending the invitation.
4. If the problem persists, reach out to Atarim Support for further assistance.

3. Tasks Not Updating

Symptom: You’ve completed a task or made a change, but it doesn’t update on the Kanban board or task list.

Potential Causes:

1. A delay in syncing changes.
2. Browser or app caching issues.

Solution:

1. If your changes haven’t updated, refreshing the page usually resolves the issue.
2. Try clearing the cache and reloading the page to force updates.
3. If the problem persists, reach out to Atarim Support for further assistance.

4. Inability to Upload Files or Media

Symptom: You’re trying to upload a file or media, but the upload fails or freezes.

Potential Causes:

1. File size exceeds the limit.
2. An issue with your internet connection.
3. Unsupported file format.

Solution:

1. Ensure the file size does not exceed the maximum limit allowed by Atarim.
2. Ensure the file you are uploading is in a supported format (e.g., .jpg, .png).
3. If your connection is weak or unstable, try uploading the file again after securing a more stable connection.
4. If the problem persists, reach out to Atarim Support for further assistance.

5. Email Notifications Not Being Received

Symptom: You are not receiving email notifications about updates or comments in your projects.

Potential Causes:

1. Notifications turned off in settings.
2. Emails going to the spam folder.

Solution:

1. Go to your Atarim profile and ensure that email notifications are turned on for you.
2. Sometimes notifications might end up in the wrong folder so check your email’s spam/junk folder.
3. Add Atarim’s notification email to your email provider’s safe senders list to prevent emails from being flagged as spam.
4. If the problem persists, reach out to Atarim Support for further assistance.

6. Slow Performance or Loading Times

Symptom: Pages within Atarim are loading slowly or taking too long to respond.

Potential Causes:

1. Browser issues.
2. Internet connection issues.
3. High server load.

Solution:

1. Clearing your browser’s cache and cookies can resolve performance issues.
2. Some performance issues can be browser-specific. Try using another browser or updating your current one.
3. Ensure you have a stable and strong internet connection.
4. If the problem persists, reach out to Atarim Support for further assistance.