Troubleshooting Websites That Aren’t Loading
Having trouble viewing your website inside Atarim? Here’s how to fix it.
Atarim enables 1-click visual collaboration on any live website by fetching and rendering it inside the platform. In some rare cases, this process may encounter issues that prevent the site from loading properly—typically caused by server-level restrictions or caching problems. This article outlines how to troubleshoot and resolve those issues.
Relevant For
- Project Managers
- Team Members ( Developers, Design Leads )
Prerequisites
Basic understanding of how your website is hosted and how caching works on platforms like WordPress, Cloudflare, or other CMS and server environments.
- Access to your content management system (CMS), such as WordPress
- Admin or server control panel access
- Your Atarim dashboard
To power 1-click visual collaboration on any website on the internet, we need to fetch websites and display them in Atarim (a process sometimes referred to as scraping).
In a few rare cases, this process can result in issues where CSS or JavaScript is blocked by the site’s server, which means that it is not possible to display the site correctly when regenerated in Atarim.
Why don’t I see the latest changes I’ve made to my site?
This is due to caching, both:
- On your website/server
- On our systems
In order to clear the cache for your own website, you’ll need to follow the process in place for that in your content management system – i.e., WordPress – or flush your server’s cache as you normally would.
For example, when using WordPress, you will usually have the ability to clear your server’s cache, as shown below:
And if you use an additional caching plugin such as WP Rocket, that will involve a separate process:
Note: If you also run a service like Cloudflare, you may need to clear your Cloudflare cache as well for changes to appear, depending on how heavily your site is cached.
How can I reload my website in Atarim?
If you want to force reload your website in the Atarim dashboard, simply hit the ‘Refresh’ icon as shown below:
FAQs
This is usually due to caching—on your website, your hosting server, or even through Atarim. Clear all caches and refresh the website view inside Atarim.
Yes. Some sites may block external requests. You may need to adjust server security headers or allow-list Atarim’s services.
Use the Refresh icon in the top right corner of the visual collaboration screen to force a reload from your server.
Contact our support team using the chat in the bottom right-hand corner of your dashboard or email support@atarim.io. We’re happy to investigate further.
Tips & Tricks
-
Whitelist Atarim if using firewall/security plugins:
Tools like Wordfence or Sucuri may require you to allow Atarim’s IP addresses. -
Use lightweight caching configurations for development:
During collaborative review stages, reduce aggressive caching policies that may block real-time updates. -
Double-check CDN behavior:
If you’re using a content delivery network, ensure it’s not overriding or caching outdated site assets. -
Keep plugins and themes up to date:
Outdated components may create rendering conflicts, especially with JavaScript.
Summary
While Atarim is designed to load and display any live website for visual collaboration, occasional display issues may occur due to caching or server restrictions. Following the steps above will typically resolve most issues quickly.
