What to Do if You Can’t Access Atarim
Locked out? Here’s how to get back into your Atarim account quickly and securely.
If you’re unable to log into your Atarim account, don’t worry—this article outlines the key steps you can take to resolve common login and access issues. From forgotten passwords to browser problems and team permissions, we’ve got you covered.
Relevant For
- Project Manager
- Team Members
Prerequisites
This article is intended for any user experiencing access issues, regardless of their technical level.
- Your registered email address with Atarim
- Internet connection
- Access to a supported browser or device
1. Ensure Correct Login Details
Verify that you are entering the correct email address and password associated with your Atarim account. If you’ve forgotten your password:
- Use the “Forgot Password“ option on the login screen to reset it.
- For detailed steps on resetting your password, refer to our help article.
2. Check Two-Factor Authentication (2FA)
If your account has Two-Factor Authentication (2FA) enabled:
- Ensure you are using the correct authentication code sent to your registered email.
- If the code is unavailable or has expired, use the “Resend Code” option to request a new one.
3. Browser or App Issues
Sometimes access problems can be browser-related. Try the following:
- Clear your browser cache or history.
- Open Atarim using an incognito or private browsing mode.
- Ensure your internet connection is stable and functioning properly.
4. Account Permissions and Admin Settings
If you are part of a team workspace:
- Confirm with your administrator that you still have access rights to the workspace or account.
- Changes to account permissions by an admin may restrict access, so checking with them is crucial.
5. Reach Out to Atarim Support
If none of the above steps resolve the issue:
- Open support ticket using the Support messenger located in the navigation bar.
- Write to us at support@atarim.io
FAQs
Click “Forgot Password” on the login screen and follow the reset instructions.
Click “Resend Code” on the authentication screen to get a new one via email.
We recommend Chrome (latest versions).
Yes, workspace admins can change permissions or remove access. Contact your admin if you believe this has happened.
Use the support messenger in-app, or email support@atarim.io with your account details and issue description.
Tips & Tricks
- Use trusted networks: Avoid public Wi-Fi when entering sensitive login information.
- Bookmark the login page: Make sure you’re logging in from the correct URL—https://app.atarim.io.
- Keep credentials secure: Use a password manager to avoid typos and forgotten passwords.
Summary
Access issues are usually easy to fix. Whether it’s a mistyped password, 2FA hiccup, or browser glitch, following these steps will usually get you back into Atarim quickly. If not, our support team is ready to help.
