What to Do if You Can’t Access Atarim

If you’re having trouble accessing Atarim, don’t worry. Here’s a step-by-step guide to troubleshoot and resolve the issue:

1. Ensure Correct Login Details

Verify that you are entering the correct email address and password associated with your Atarim account. If you’ve forgotten your password:

• Use the “Forgot Password“ option on the login screen to reset it.
• For detailed steps on resetting your password, refer to our help article.

2. Check Two-Factor Authentication (2FA)

If your account has Two-Factor Authentication (2FA) enabled:

• Ensure you are using the correct authentication code sent to your registered email.
• If the code is unavailable or has expired, use the “Resend Code” option to request a new one.

3. Browser or App Issues

Sometimes access problems can be browser-related. Try the following:

• Clear your browser cache or history.
• Open Atarim using an incognito or private browsing mode.
• Ensure your internet connection is stable and functioning properly.

4. Account Permissions and Admin Settings

If you are part of a team workspace:

• Confirm with your administrator that you still have access rights to the workspace or account.
• Changes to account permissions by an admin may restrict access, so checking with them is crucial.

5. Reach Out to Atarim Support

If none of the above steps resolve the issue:

• Open support ticket using the Support messenger located in the navigation bar.
• Write to us at support@atarim.io

By following these steps, you should be able to identify and resolve the access issue. If the problem persists, reaching out to Atarim Support is the best way to ensure a swift resolution.